Shipping policy
Shipping Policy
We aim to provide fast, reliable, and secure shipping on all orders.
Below is everything you need to know about how we ship your items.
🚚 Processing Time
All orders are processed within 1–2 working days (Monday–Friday).
Once your order has shipped, you will receive a confirmation email with your tracking number.
🇬🇧 UK Shipping
We ship all orders from within the United Kingdom.
Standard Tracked Delivery
-
Delivery time: 2–4 working days
-
Fully tracked
-
Signature may be required on delivery
Express Delivery (When Available)
-
Delivery time: 1–2 working days
-
Fully tracked
💳 Shipping Costs
Shipping fees may vary depending on promotions or offers.
You will always see the full shipping cost at checkout before completing your order.
📦 Order Tracking
Once your order is dispatched, you will receive an email with a tracking link so you can follow the delivery status in real time.
🕒 Delayed or Missing Orders
If your order hasn’t arrived within the estimated delivery window:
-
Check your tracking link
-
If there are no updates, email us at:
support@wesellcutestuff.com
We will investigate with the courier and update you as soon as possible.
📮 Incorrect Addresses
Please make sure your shipping address is entered correctly at checkout.
We are unable to reship or refund orders delivered to an incorrectly entered address.
If you need to change your address after ordering, contact us immediately — we may be able to update it before the order is dispatched.
🌍 International Shipping
At this time, we only ship within the UK.
(If you plan to ship internationally later, I can update this section.)
📬 Lost, Stolen, or Damaged Parcels
If your parcel arrives damaged, or tracking shows “delivered” but you haven’t received it, contact us right away.
We will help you investigate the issue with the courier and resolve it as quickly as possible.
Questions?
We're always here to help.
Email us anytime at support@wesellcutestuff.com
If you'd like, I can now write your:
✔ Terms & Conditions
✔ Privacy Policy
✔ FAQ page (recommended for sneaker sizing, authenticity, delivery questions)
Just tell me which one you want next.